August 31, 2015

IT Startups

Time to Rethink Customer Experience. Again

August 31, 2015

IT Startups

Time to Rethink Customer Experience. Again

Apple, Disney, Facebook and Google deliver some of the world's greatest customer experiences (CX). But they also offer some timely warnings for startups and established companies that are just starting the CX journey.

Joe Panettieri

August 18, 2015

IT Startups, Life Work Balance

What Does the Word "Exit" Really Mean?

Joe Panettieri

August 18, 2015

IT Startups, Life Work Balance

When it comes to technology business exits, we're often obsessed with big IPOs or big M&A deals. But it's time to redefine what the word "exit" really means...

Joe Panettieri

August 17, 2015

IT Startups, Life Work Balance, M&A, SMB IT

The Small Business Buyer You Overlooked

Joe Panettieri

August 17, 2015

IT Startups, Life Work Balance, M&A, SMB IT

You've read all the IPO, venture capital and private equity hype. But for most small business entrepreneurs, a different type of exit is far more reasonable...

Joe Panettieri

August 13, 2015

IT Startups

Google Alphabet Update: O Is For Open Book Management?

Joe Panettieri

August 13, 2015

IT Startups

Google Alphabet Update: O Is For Open Book Management?

Poke around the Google reorganization called Alphabet and you'll find some potential Open Book Management strategies emerging. Many analysts love the move. But have they considered the potential downsides?

Joe Panettieri

July 9, 2015

IT Startups, Reader Comments

Platinum, Gold, Silver, Bronze and Tin: Blow It All Up

Joe Panettieri

July 9, 2015

IT Startups, Reader Comments

Platinum, Gold, Silver, Bronze and Tin: Blow It All Up

Or stick with what you've got to (A) slow down the sales process, (B) confuse customers, (C) drive them toward your rivals -- and (D) nickel and dime your remaining user base.

Joe Panettieri

June 23, 2015

IT Management, IT Startups

How A Business Implodes (Before Anyone Notices)

Joe Panettieri

June 23, 2015

IT Management, IT Startups

How A Business Implodes (Before Anyone Notices)

From the outside, strong revenue growth suggests a technology business is performing well. But poke around on the inside and the business is imploding. Here's the root cause of the hidden chaos -- and how to protect your business from such implosions.

Joe Panettieri

June 16, 2015

IT Startups, Mobile IT, Smart Home, Wearable Computing

Internet of Things? Samsung Is the One to Watch

Joe Panettieri

June 16, 2015

IT Startups, Mobile IT, Smart Home, Wearable Computing

Internet of Things? Samsung Is the One to Watch

Trying to understand how the Internet of Things (IoT) will become a managed grid of endpoints, sensors and devices -- and data that's ready for analytics? Check out Samsung ARTIK and SIGFOX for clues.

Joe Panettieri

June 11, 2015

Life Work Balance, IT Startups

Life After Blogging

Joe Panettieri

June 11, 2015

Life Work Balance, IT Startups

Our previous business was a bit like "Cheers." Our long-term direction this time around? I suspect it may ultimately look more like another famous Boston landmark...

Joe Panettieri

June 9, 2015

IT Funding, IT Startups, IT Security, Cloud Computing

Google Ventures Funds Database That Won't Die; 8 Other Deals to Watch

Joe Panettieri

June 9, 2015

IT Funding, IT Startups, IT Security, Cloud Computing

Google Ventures Funds Database That Won't Die; 8 Other Deals to Watch

Google Ventures has invested in a database startup that claims it can survive datacenter outages. That venture capital deal -- and eight others -- attracted our attention. Take a look.

Joe Panettieri

June 2, 2015

After Nines Inc., IT Entrepreneurs, IT Startups

Struggling to Innovate? Set a Firm Deadline

Joe Panettieri

June 2, 2015

After Nines Inc., IT Entrepreneurs, IT Startups

Struggling to Innovate? Set a Firm Deadline

The phone conversations started early today. Amy Katz and I were discussing some of our latest R&D efforts. We agree on vision. But we're going back and forth on execution, chipping away at some key decision points that worry us. Just how much innovation is enough? Fortunately, firm deadlines will provide the answer.